Refund policy

At Raybloom, customer satisfaction is important to us. We want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.
  • Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

  • Used products
  • Damaged items caused by misuse, improper handling, or normal wear and tear
  • Final sale or clearance items, if marked as non-returnable
  • Customized or personalized items, if applicable

Return Process

To request a return, please contact us at:

Email: info@raybloom.shop

Please include your:

  • Order number
  • Full name
  • Reason for return
  • Photos of the item, if the item is damaged or defective

Once your return request is approved, we will provide instructions for returning the item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 15 business days to your original payment method.

Please note:

  • Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@raybloom.shop with your order number and clear photos of the issue.

We will review the issue and work to provide a suitable resolution, which may include a replacement, store credit, or refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please request a return for the original product and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Business Information

  • Business Name: Raybloom
  • Business Address: 108 Ark Rd, 1, Lumberton Township, NJ 08048
  • Business Email: info@raybloom.shop
  • Business Number: +1 (672) 702-3869
  • Chat Support: 24 Hours Available